Q & A:
When will my order be shipped?
Due to my busy schedule all orders are posted at midday on the Wednesday of every week, any orders made after a midday Wednesday will be posted the Wednesday of the following week. (If you wish your order to be shipped sooner, feel free to CONTACT me and I will happily arrange it). Please allow the below estimated time frame for delivery from when you receive an email regarding your order as "Completed" (depending on location distance from or within Australia).
All orders are final, no returns or exchanges.
Why did I receive an email stating my order is complete if my order hasn't arrived?
Marking your order as complete simply means that your order has be received, processed, posted and is on it's way to you. From this point on your order is out of my hands and I can no longer make any alterations to your order or issue refunds.
Why do you recommend I track my Limited Edition product?
If you are ordering a print or other Limited Edition product I do highly recommend tracked shipping, as incase your parcel does happen to go missing I will be unable to replace your items and also unable to issue a refund. I will do whatever I can to track down your parcel but I cannot guarantee it's delivery assurance if you did not select tracking. If you have ordered a print to be shipped within Australia your parcel will be tracked as a standard service provided by AusPost. If you live outside of Australia and you would like your order to be tracked, simply select the tracked option when you select your shipping class.
I try my best to keep shipping rates fair.
Shipping rates are calculated at checkout time based on your address and chosen shipping method. I mark the quoted rates up slightly in order to cover some of our packaging costs – I use high-quality, recyclable packing materials to protect your items (and our home planet).
GENERAL INFORMATION YOU MIGHT NEED TO KNOW:
● ALL CURRENCIES ARE IN AUD ●
*NOTE ESTIMATED SHIPPING TIMES HAVE BEEN ADJUSTED TO CONSIDER COVID DELAYS:
AUSTRALIA STANDARD (TRACKED): 4 - 14 DAYS
NEW ZEALAND TRACKED: 1 - 3 WEEKS
REST OF WORLD TRACKED: 2 - 4 WEEKS
ALL POSTAGE TIMES ARE ESTIMATES AND MAY VARY DEPENDING ON LOCAL POSTAGE SERVICES AND CUSTOMS IN YOUR COUNTRY. PLEASE WAIT FOR THE TIME ESTIMATED ABOVE TO PASS BEFORE CONTACTING ME ABOUT THE DELIVERY STATUS OF YOUR ORDER.
PRIVACY & SECURITY POLICY:
JORDAN DEBNEY ART IS DEDICATED TO KEEPING YOUR DETAILS PRIVATE. ANY INFORMATION I COLLECT IN RELATION TO YOU IS KEPT STRICTLY SECURED. I DO NOT PASS ON, SELL OR SWAP ANY OF YOUR PERSONAL DETAILS WITH ANYONE.
CUSTOMER SERVICE POLICY:
JORDAN DEBNEY ART IS COMMITTED TO PROVIDING EXCEPTIONAL CUSTOMER SERVICE AND HAS GONE TO GREAT LENGTHS TO ENSURE OUR PRODUCTS ARE MADE WITH QUALITY RESOURCES AND OF MORAL STANDARDS. I ENDEAVOUR TO MAKE SURE THAT ALL PRODUCTS LISTED ON OUR WEBSITE ARE CURRENTLY IN STOCK AND PRICING IS TRUE AND CORRECT. IF I DISCOVER AN ERROR IN THE PRICE OF ANY GOODS WHICH YOU HAVE ORDERED I WILL INFORM YOU OF THIS AS SOON AS POSSIBLE AND GIVE YOU THE OPTION OF RECONFIRMING YOUR ORDER AT THE CORRECT PRICE OR CANCELLING IT. IF YOU CANCEL IT, I WILL ISSUE A FULL REFUND.